BREAKING | DOT 'concerned' by Southwest Airlines' 'unacceptable' number of flight cancellations

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DOT 'concerned' by Southwest Airlines' 'unacceptable' number of flight cancellations

DOT 'concerned' by Southwest Airlines' 'unacceptable' number of flight cancellations

The U.S. Department of Transportation announced it would examine Southwest Airlines's customer service policies after the airline was crippled with widespread disruptions on Monday, noting the agency was "concerned" by the "disproportionate and unacceptable rate" of cancellations and delays.

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